IT Support and Solutions | Virginia | Ciracom Cloud
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Fixed Price IT Support

Better IT begins with personalized proactive support

Ciracom Cloud is the only ITSP (Information Technology Service Provider) in the DMV to provide our customers with the highest level of service guarantees, no annual contracts and the flexibility to work with us one service or one project-at-a-time. Plus, we offer 50% off your first month of service.

Flexible Services

Managed IT Support

On-Site Support

Have a project or need equipment refreshed?

vCIO and vCTO

Capture the metrics you need.

At Ciracom Cloud we measure our service delivery 24×7. Our baseline key performance indicators begin with measuring the timeliness of resolution, satisfaction with resolution, cloud representative’s ability and professionalism and your overall happiness. In these five categories, our customer satisfaction survey scores are 5.2% higher than our competition. And our average customer survey score is 4.94 out of 5.

Talk to a Cloud Specialist

Features

Cloud Love™=happy employees

Our average staff tenure is nearly 12 years. Our staff are given the time to attain industry certifications for Apple, Dell, Cisco, HP and Microsoft technologies. These are their learning paths and are managed by the CEO weekly.

Be rewarded for using more

The more services you consume, the greater your savings.

Ciracom Cloud on average reduces a customer’s IT expenses by 40-60%.

Dedicated Project Management.

Our Senior Cloud Engineers have a minimum 10 years of experience in the industry.

Best equipment price – guaranteed.

We sell Apple, Dell, Cisco and HP–to name just a few and because we have been purchasing for 15 years— we pass the savings onto you.

Be backed by the best in the business.

Have a problem? Don’t panic! Our support team is here to assist you with any issues you are facing, working together to quickly and efficiently deliver a solution. Our average time to resolve an issues is 16.2 minutes.

Quick turnaround.

Our support team is built to be highly collaborative. We do not have tiers of support, making sure our whole team quickly addresses your issues no matter how challenging the task. We also have same day dispatch in the event we need to come to you – no matter the issue – keeping you up and running is our number one priority.

All the right data at your fingertips.

We know how frustrating it can be to get caught working with older equipment or reoccurring issues. Our support team will provide you with dashboards to assist with future budgets, and to help you see your IT more clearly. We strive to provide a transparent and comprehensive customer experience that directly addresses your needs for the long run.

Cloud Love™=happy customers

Our customer retention rate is 98.9% year after year – ready to give us a try? Getting started with Ciracom Cloud is easy. Simply sign up for a 30 day risk-free trial and your issues will be resolved in no time.

Customer Testimonial

``I have rarely worked with any business that was so pleasant, personal, friendly AND professional!``

Ms. Marina Charles, The Charles Group

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