Frequently Asked Questions

Ciracom Cloud is a cloud-centric, managed services provider based in the Washington DC area that provides fully managed IT support, along with industry-leading Software-as-a-Service (SaaS) products. Our mission is to deliver cloud-based and enterprise-level technology solutions to small and midsize organizations to help them grow, scale and thrive. We envision a future where people within organizations are effortlessly using secure digital technology to achieve more.

With more than 20 years in the business, Ciracom Cloud is ready to be your cloud and IT partner.

• A Microsoft Partner, recognized for our achievements in training, performance, quality of service and customer care.
• Certified technical team and cloud solutions experts for small and midsized organizations.
• 1.5 million successful cloud migrations. 700 hours dedicated to product training. 1.8 million technical support calls and emails answered by our Microsoft certified team.
• Security-first mindset. Every customer is equipped with a baseline of security support and threat protection.
• Purchase and manage your subscriptions online with our Cloud Subscription Marketplace. Simplified and transparent billing.

Yes, Ciracom Cloud has its own Help Desk team. We are available 24x7x365 to answer questions and address any issues quickly and easily. In addition to this world-class team of trained professionals, customers also enjoy comprehensive quarterly reporting, a dedicated customer success manager, and fully managed IT services.

Ciracom Cloud offers comprehensive, cost-effective and easy-to-use solutions for protecting your business against ever-evolving cyber threats. These solutions are specially designed for businesses with up to 300 employees. Learn more about cybersecurity solutions today.

Yes, technology is always evolving and business needs change. Ciracom Cloud will help you manage, track, and prioritize your technologies. We use benchmarking tools, conduct security assessments, review industry trends and best practices, and help you plan for the future.

Yes, Ciracom Cloud experts can help you make informed decisions and eliminate unnecessary costs with our cloud business solutions. We can advise you on software-as-a-service (SaaS) solutions and SaaS procurement that meet their business goals. Moreover, purchasing and managing your subscriptions is fast and easy with the Ciracom Cloud Subscription Marketplace.

Planning and setting clear priorities are essential to every cloud journey. From the first day you begin working with us, we begin documenting the “current state” of your business. This aids us in proactively creating a plan and budget for your “future cloud state.” This approach can be tailored to your exact needs. It can go quickly, but it need not be rushed. It can be eased into for a smooth, all-cloud environment transition.

As a new customer, we can advise you on software-as-a-service (SaaS) solutions and SaaS procurement. Once you are a customer, we will keep you informed about your cloud subscriptions, as well as the cost and usage by your team. We also provide quarterly reviews of cloud business solutions to make sure the subscriptions are aligned with your business goals.

Ciracom Cloud recognizes that not all businesses are alike—and different industries have different IT needs. We can help you create a more customized support and cloud package.

Yes, we have an automated process for transferring your company’s cloud subscriptions and making it easy for you. Once you provide us with your subscription information, we can begin managing these cloud solutions.

Yes, our seasoned team members are knowledgeable and comfortable in supporting a vast array of technologies. We understand that businesses have made previous investments and must honor existing contractual relationships. Our task is to help our customers get aligned for real growth by paying attention to the details of every business in which we work. Working for long-term relationships with our customers is our highest priority.

Ciracom Cloud is a partner with several IPAA (Integration Platform-as-a-Service) providers, and our professional services team can assist you with developing APIs and workflows to automate your business processes and create new and efficient workflows.

The onboarding period generally takes between four and six weeks to fully implement Ciracom Cloud at your organization.

Our implementation team manages a 150-point onboarding checklist, documents critical data, and deploys industry-best practice tools and processes to get your organization onboarded. The process takes between four to six weeks, and you can expect two to three scheduled calls per week during this window for project management. These are in place to ensure we capture the details required to best support you.

Most of Ciracom Cloud’s customers are small-and-medium-sized businesses. They are located throughout the United States, with a higher concentration in the Washington, DC metro area. Ciracom Cloud provides services across industries, with a particular focus on legal firms, healthcare, media groups, professional services, nonprofits and associations.

Ciracom Cloud has the expertise to move your business forward. But you don’t have to take our word for it. Hear what our current customers are saying by viewing our Customer Testimonials.

Our Master Services Agreement and Terms and Conditions create a framework for our work together. You can review these documents here.

Your cloud journey starts by connecting with our industry experts. Contact us today to discuss the best options for your business. We’re ready to answer questions and can provide quality insights on the technologies you use. Shop Ciracom Cloud’s marketplace and request a quote; send an email to [email protected]; or give us a call at 1-703-621-3900.