Managed Services

Choose the best plan to scale your business

	Essentials Support and Security Assurance Contact Us	Standard Essential Features, plus Contact Us	Complete End to End IT Management Contact Us
IT Management
Responsive Helpdesk Support	4 Hours of Support per Month*†	Unlimited 8x5 Helpdesk M-F	24x7x365 Helpdesk
Proactive Patch Management of Managed Devices	X	X	X
Managed Endpoint Protection with Anti-Virus, Anti-Malware, and Anti-Ransomware	X	X	X
Next Generation Endpoint Management and Security		X	X
Service Level Agreements		Priority	Advanced
User / Device Management		Up to two devices	Unlimited
Cyber Security Training		X	X
Vendor Management		X	X
Proactive 24x7x365 Network Monitoring and Automated Systems Management		X	X
Managed Data Protection		X	X
Managed Software-as-a-Service with Contract Cost Reduction		X	X
Onboarding Assessment and Strategic Roadmap			X
Monthly Program Reporting and Analytics			X
Live Network Documentation Portal			X
Unlimited Onsite Resolution			X
Advanced Infrastructure Management
Technology Consulting	Custom	Custom	Custom
Azure Migration and Management	Custom	Custom	Custom
Design and Deploy Cloud Services	Custom	Custom	Custom
Additional IT Consulting Services
Strategic Planning	Add-on	Add-on	Add-on
Governance, Risk and Compliance	Add-on	Add-on	Add-on
Project Services	Custom	Custom	Custom
Managed Cybersecurity
Risk Assessment - Standard	Add-on	Add-on	Add-on
Vulnerability Management	Add-on	Add-on	Add-on
24x7 Security Information and Event Management (SIEM)	Add-on	Add-on	Add-on
Identity Management	Add-on	Add-on	Add-on
SaaS Security	Add-on	Add-on	Add-on
Identify Assessment	Add-on	Add-on	Add-on
Incident Response Service	Add-on	Add-on	Add-on
Secure Access Service Edge (SASE)	Add-on	Add-on	Add-on
Ciracom Cloud + Microsoft + KnowBe4	Add-on	Add-on	Add-on
Endpoint Policy Management Intune	Add-on	Add-on	Add-on
Security Awareness Training	Add-on	Add-on	Add-on
Managed Compliance	Add-on	Add-on	Add-on

*Requires Ciracom Cloud Command
†Additional hours of support available as an add-on

About Ciracom Cloud

Solving the Cloud Challenge

Ciracom Cloud is dedicated to helping small and midsize businesses achieve more and modernize their digital workspace by harnessing the dynamic power of cloud.